August 18, 20:27
After my horrendous experience with Sony over a broken hard drive in the old Vaio last year, I've been disillusioned with the support of electronics bought outside the Danish border (since within, there's a mandatory 2-year full-on warranty).
So I wasn't exactly full of hope when I phoned Apple this morning about the battery gone in the iBook I bought on my trip around the US last year. What a surprise I got! Almost instant connection with a Danish-speaking supporter that read me three knowledge base suggestions (that didn't work) and then concluded he better send me a new battery.
"It should be there within a few days"
Not only that. He had all my information on file from the product registration, so I didn't even have to give him my address.
World-wide Warranty actually means exactly that for Apple. This has got to be one of the cleanest interactions I've ever had with any company on warranty issues.
Ready to switch, yet? I echo my recommendations for either an iBook or iMac (or both!) from a household of two iPods, two iBooks, an iSight, and that glorious iMac I'm typing this from.
(If you're contemplating a PowerBook, keep drooling a little while longer — Think Secret and PowerPage sources says new 15" and 17" models could be here as soon as this week!)
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