I case you were wondering about whether Sony had improved their record on customer service since I left the company in disgust over my Vaio issues a few years ago:
I purchased a Cybershot DSC-P92 in February. Then all of sudden it stopped working. I was amazed at how such an expensive product coul;d just stop functioning with no apparent reason. Anyway Sony Customer support sucks!!!!!!! I have the proof of pruchase and the gurantee. But what's the point if you can't get through for 5 hours straight. Also the Automated Cumpter Sytem is horrible, and makes you want to smash the phone against the wall after 3-4 calls. Hekp Me Please!!!!!!
Well that's way difference from my experience with Philips [1]. I was talking to the person who handled everything about 10 sec. after picking up the phone, and the whole process wouldn't have taken more than 2 minutes if I would have had everything ready.
Their product support sucks alright. I bought a NetMD two years ago (cost the same as an iPod does now!!!). But because I bought it in the UK, I had to pay a hell of a lot to get it fixed in NZ after days of to-and-fro phonecalls. Sony's stuff is expensive, DRM-ed to hell and back, and their support sucks. Why do they make money again? :)
Challenge by Paul Huffman on September 09, 0:39
I have a Sony D770 cybershot pro camera, it worked fine for quite a while. Now it will not operate long enough to take a photo. Sony customer service told me I had a bad battery. I already has two both doing the same thing.
I purchased a third battery and had all the same problems first time it was used. Still cannot take a photo. I wrote to Sony with some very specific questions and they sent back a canned mindless message and did not address one of my questions. This camera cost a lot of money for a serious hobbyist, batteries are $60.00 each and no one has a clue what is wrong.
Try to get them on the phone, better yet try to find the phone number, it is buried in an obscure Sony website
let me add to the comments on customer service. I have never been able get any one except for my internet. I've tried enternet exployer,windows message,msn and when I have connected with Sony you have to pay $19.95 and on the last$40 dollars with I was given wrong information and after a couples hours I figured out what I was suppose to do. They should pay me the $40. When I need to get ahold of any one on aol I'm am on line talking to them within 5 minutes. And to the person who can't find a phone #no. I'ts in the back of your little Sony book where it tells what came with your Sony
let me add to the comments on customer service. I have never been able get any one except for my internet. I've tried enternet exployer,windows message,msn and when I have connected with Sony you have to pay $19.95 and on the last$40 dollars with I was given wrong information and after a couples hours I figured out what I was suppose to do. They should pay me the $40. When I need to get ahold of any one on aol I'm am on line talking to them within 5 minutes. And to the person who can't find a phone #no. I'ts in the back of your little Sony book where it tells what came with your Sony
let me add to the comments on customer service. I have never been able get any one except for my internet. I've tried enternet exployer,windows message,msn and when I have connected with Sony you have to pay $19.95 and on the last$40 dollars with I was given wrong information and after a couples hours I figured out what I was suppose to do. They should pay me the $40. When I need to get ahold of any one on aol I'm am on line talking to them within 5 minutes. And to the person who can't find a phone #no. I'ts in the back of your little Sony book where it tells what came with your Sony
You can also check the sites about- Tons of interesdting stuff!!!
Challenge by Marco on January 07, 1:23
I think I am throught with Sony, My Clie Screen is dark and the brightness slide bar does not work. Cannot get a hold of any intelligent advise from sony. No Live human beings that's for sure.
No good trouble shooting ideas, I just lost 300 bones. But Sony in the end will loose alot more from me and many other consumers that will buy Toshiba or any other brand instead.
Really- don't buy Sony!! I bought an ES SACD player a couple of years ago. I was never able to turn off the "repeat" function. Spent days trying to get service by phone & internet- after several months & 3 returns to the service center in California where I was finally offered a scratched, used unit in exchange for defective brand new, I decided to live with it. The player recently developed a second problem. The service has not improved-the website to request repair doesn't go anywhere & there are still no 800 numbers to get to talk to a human being. This unit is supposed to have a 5 year warranty - a fat lot of good this is!!
Challenge by Cathy Godfrey on February 27, 23:20
I purchased a CyberShort in late Dec. 2004, it worked for about a month. After a one hour wait, I spoke to a woman who was led me through simple 'fix its' that I had already done, this took about another hour. After getting frustrated I asked to speak to a supervisor, she hung up on me. After calling back and waiting another half hour I spoke to supervisor that said to send in, at my cost, and they would see what they could do. Because it was over one month the electronic store would not just take it back, which I understand. I spent hundreds of dollars to be treated like SH*T and get a defective product, I will NEVER buy sony again!
It is unfortunate that Sony still sells based on some previously established reputation (basically being ridden into the ground when it comes to service). Between two camcorders and a CD writer, 7 service attempts have never been satisfactory. Get the word out there. Any positive rep that Sony has should be lost on its neglegent service. It's obviously no longer Sony's focus - that's the problem. They are now a movie / content company. electronics is too comoditized. Buying Sony is an unwise , unresearched choice.
After Five years, three Clie's, one each; Vario, Camera, Monitor and lesser Sony products, I'm ready to throw in the towel. I should have got the message when I attempted to have Clie peg-nx70v repaired at my cost (at almost any cost) in FEB/05. Can you believe, I was told Sony can not touch my Clie in the State of Calif., with out Sony's serial number on it. The Serial number was on a sticky tape attached to the back of the Clie. This goody was designed, without a doubt to self-destruct automatically after two years . So being hard headed, and absolutely crazy about my Clie, I purchase another one!!! All I've done is dig a deeper hole of despair. The Customer service people have programed the phone service to send all my calls to "HOLD" now days when I call. The New Clie Peg-UX50, has "Customer Service Revenge" down to a science. It will come on only with a HARD RESET but it does have a sticky serial number on the back. Now Sony Customer service questions if I have in fact purchased this Clie from an authorized dealer. Confirmation of authorized dealer will only be obtained after sending the unit to Sony Repair for their fact finding tour. Then and only then, Sony will make a decision to repair or not to repair!! Oh yes, Sony did send a pre-paid fed ex. box to return it to them with an authorized value of only $100.00. When I questioned this piddling amount compared to the actual value ($600.00) the Sony rep. told me that is the value of my Clie to Sony. I mentioned the dealer offered to refund the purchase price... The heavily accented speaking person interrupted with "well return it to place of purchase and get your money back ,mam. Gosh, why didn't I think of that??
Challenge by Joe on April 25, 4:47
I purchased a Sony Viao PRC-RS610 and I will never purhcase another Sony product again!! EVER!! There defective mother board caused my Workind Nvidia Ti4800 SE video card, and a Turtle Beach Santa Cruz sound card to burn out, and now they will not work in an pc. Also The Sony Viao will not recognize any USB devices, but they had to make me reformat my hardrive just to prove it wasn't a software compatibility issue. So I did and the pc will still not work. Now they are trying to say I damaged the mother board installing the video card, and that I have to ship the pc back to them to determine what caused the damage, and that I will also be without a pc until this is done ( minimum of 14 days). LOL Sony SUCKS AND THERE SUPPORT IS A JOKE....
sony has one of the worst, if not the worst, customer service departments I have come across in the past 25 years.
My 2-year old Sony LCD monitor died on me about 10 days ago. It was ,and still is, under warranty. Called them up. They wanted to replace it with a refurbished monitor. I agreed. The refurbished unit was supposed to arrive within 10 days...well it did not show up. Called them up. Well, they said, they did not have a similar version in stock. Why didn't you call or email the situation I asked. "SORRY" they said. Can you repair mine, I asked. Well.. you will have to send it to the SONY repair center and pay for the repair.
GREAT!!!. The unit is under warranty, they have kept me waiting without a monitor for 10 days and now they want me to pay to repair it. WHAT A GREAT IDEA!!. Pay out of your pocket to repair your monitor.
The moral of the story you ask?
If you have problem with your sony , do not count on their warranty. Have it repaired with your own money. You will save a lot of time and headache and next time you look for a bright idea, call sony.
